The Institute of Banking Personnel Selection (IBPS) has released the Call Letter for the Online Preliminary Examination of CRP CSA-XVI. The recruitment is being conducted for the post of Customer Service Associate (CSA) in participating banks.
Candidates who applied for IBPS CRP CSA-XVI can now download their preliminary examination call letter online using their Registration Number/Roll Number and Password/Date of Birth. The call letter download window is open from 01 October 2026 to 11 October 2026. Eligible and interested applicants should download the Customer Service Associate Admit Card before the closing date and carefully check the examination date, reporting time, venue, and other instructions printed on it.
IBPS CSA-XVI Call Letter 2026: Key Highlights
| Particulars | Details |
|---|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Recruitment | CRP CSA-XVI |
| Post | Customer Service Associate |
| Exam | Online Preliminary Examination |
| Call Letter Status | Released |
| Call Letter Release Date | 01.10.2026 |
| Last Date to Download | 11.10.2026 |
| Login Details | Registration No./Roll No. and Password/DOB |
| Exam Mode | Online |
| Official Website | ibps.in |
Important Dates
The official call letter page states that candidates can download the preliminary examination call letter during the following period:
| Event | Date |
|---|---|
| Call Letter Download Starts | 1st Oct 2026 |
| Call Letter Download Ends | 11th Oct 2026 |
| Preliminary Examination | As mentioned on the candidate’s call letter |
**Candidates should not wait until the final day to download the call letter, particularly if the website is slow due to heavy traffic.
How to Download IBPS CSA-XVI Prelims Call Letter 2026
Candidates can download the IBPS Customer Service Associate preliminary exam call letter by following these steps:
- Visit the official IBPS website at www.ibps.in
- Open the CRP Clerical/CSA-XVI section.
- Then select the link for Call Letter for Online Preliminary Examination.
- The call letter login page will open.
- Select Hindi or English as required.
- Enter your Registration No./Roll No.
- Enter your Password or Date of Birth in DD-MM-YY format.
- Next, fill in the captcha code and click on the Login button.
- Your IBPS CSA-XVI Prelims Call Letter will appear on the screen.
- Check the details carefully.
- Download and print the call letter for the examination.
NOTE: The official login page confirms that the Registration Number/Password was generated during registration and was also sent through the registered email acknowledgement.
Direct Link to IBPS CSA-XVI Admit Card
Applicants can use the direct login page below to download their call letter.
IBPS CSA-XVI Prelims Call Letter: Download Call Letter
IBPS Official Website: https://www.ibps.in/index.php/clerical-cadre-xvi/
Details Mentioned on IBPS CSA-XVI Call Letter
After downloading the call letter, candidates should check all the information carefully. The call letter generally contains important examination details such as:
- Candidate’s name
- Roll Number
- Registration Number
- Photograph
- Examination date
- Examination time
- Reporting time
- Examination centre
- Centre address
- Examination instructions
- Candidate’s signature and other required details
If there is any discrepancy in the details, candidates should contact IBPS through the appropriate official channel as soon as possible.
IBPS CSA-XVI Prelims Exam Pattern
The preliminary examination is conducted online. The prelims test has 100 questions for 100 marks with a total duration of 60 minutes, with separate timing for the sections.
| Section | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 Minutes |
| Numerical Ability | 35 | 35 | 20 Minutes |
| Reasoning Ability | 35 | 35 | 20 Minutes |
| Total | 100 | 100 | 60 Minutes |
The exact examination instructions applicable to a candidate should be checked from the call letter and the official information provided by IBPS.
What to Carry to the Exam Centre?
Applicants should read the instructions printed on their call letter before appearing for the examination.
It is important to carry the required documents mentioned by IBPS, including:
- Printed copy of the call letter
- Valid original photo identity proof
- Required photocopy of the ID proof
- Additional photograph, if required as per the call letter instructions
Candidates should make sure that the name on the identity document matches the details used during the application.
What If the IBPS Call Letter Page Is Slow?
The official IBPS call letter page states that delays can occur because of internet speed or a large number of candidates trying to download their call letters at the same time.
If the page is not opening or the download is taking too long, candidates should:
- Wait for a few minutes and try again.
- Check their internet connection.
- Try during off-peak hours.
- Refresh the page and retry the login.
IBPS specifically advises candidates to retry after a gap of around five minutes if there is a delay in accessing the page.
Forgot Registration Number or Password?
The Registration Number and Password were generated when the application was submitted. According to the IBPS call letter page, these details were also sent to the candidate through the registered email acknowledgement.
Candidates should check their registered email for the original registration details.
The login page also provides a Forgot Password option for candidates who need assistance.
Date of Birth Showing as Invalid?
If the date of birth is rejected during login, candidates should enter the DOB in the same format and with the same details used during registration.
The official page specifies the format as: DD-MM-YY
Candidates can also check their application printout to confirm the date of birth entered during registration.
Login Failed? Check These Details
If the login page shows a failed login message, candidates should check:
- Registration Number/Roll Number
- Password
- Date of Birth
- DOB format
- Captcha
- Internet connection
Candidates should use the registration details received during the application process.
Important Instructions for Candidates
- Download the call letter before 11 October 2026.
- Check the exam centre and reporting time carefully.
- Read all instructions printed on the call letter.
- Keep a clear printout of the call letter.
- Carry the required photo ID proof.
- Do not wait until the last day if the call letter has not yet been downloaded.
- Keep the call letter safe for the examination process.
SBI PO Mains Admit Card 2026 Out, Download Hall Ticket at sbi.bank.in
Frequently Asked Questions
1. Is IBPS CSA-XVI Prelims Call Letter 2026 released?
Yes. The call letter for the Online Preliminary Examination of CRP CSA-XVI is available for download from 01 October 2026.
2. What is the last date to download the IBPS CSA-XVI call letter?
The last date to download the call letter is 11 October 2026.
3. What details are required to download the call letter?
Candidates need their Registration Number/Roll Number and Password/Date of Birth.
4. What is the IBPS CSA-XVI prelims exam date?
The examination date and reporting details should be checked on the individual call letter issued to the candidate.
5. What should I do if the IBPS call letter website is slow?
Wait for a few minutes and try again. IBPS advises candidates to retry after a gap of around five minutes or during off-peak hours.
6. What if I forget my registration number or password?
Check the email acknowledgement received after successful registration. The official call letter page also provides a Forgot Password option.
7. What is the IBPS CSA-XVI prelims exam pattern?
The preliminary examination consists of 100 questions carrying 100 marks, with a total test duration of 60 minutes.
Disclaimer: JobAlertFree.in is an informational website and is not a government website. We provide recruitment, examination, admit card, result, and career-related information for general use. Candidates should verify important details from the official IBPS website and their call letter before appearing in the examination.
